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GENERAL CONDITIONS |
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- Once purchased, tickets cannot be returned, refunded, exchanged or transferred, unless the event is cancelled, moved to another date, or significantly changed.
- Payment will be taken from your card at the point that you place your order. Tickets will be despatched as soon as they are made available to us by the promoter.
- When you order you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
- If tickets are despatched and then returned to us as ‘addressee unknown’ we reserve the right to cancel the order.
- In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
- It is your responsibility to inform us of any change of address, email or telephone number, and for you to ensure that these are always up-to-date in your account. We will normally contact customers by email, so please ensure that your email address is current and valid.
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BOOKING FEES |
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- Your Booking Fee covers the costs of postage (within the UK) and packaging, processing your card payment, and our staff time and overheads in providing this ticketing service to you. The full face value of your ticket price is passed on to the event promoter.
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LATE BOOKINGS |
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- If it becomes impractical to post tickets out due to the proximity of an event (usually less than 4 working days within the UK, less than 10 days for Europe), or for reasons beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. We will notify you by email or phone if this becomes necessary.
- At the event venue, you will need to present the credit or debit card you used to make your purchase with us. You will also need to print out and bring with you your email confirmation as proof of your purchase.
- Only the cardholder can present the credit or debit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both us and the cardholder from potential credit card fraud.
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LOST OR STOLEN TICKETS |
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- No duplicate tickets will be issued to replace lost or stolen tickets as that might mean the venue would exceed its capacity, contravene health and safety and so jeopardise its license.
- If your tickets are lost or stolen, the first step is to contact us. If you have booked online email us at customerservice@Purashop.com or call customer services on 0845 094 4415.
- If it is possible, we will try to make alternative tickets available for you at the venue. In this instance, you will need to present the credit or debit card you used to make your purchase with us. You will also need to print out and bring with you your email confirmation as proof of your purchase.
- Only the cardholder can present the credit or debit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both us and the cardholder from potential credit card fraud.
- You may be asked to complete an indemnity form stating you have lost the tickets.
- We cannot guarantee to provide you with alternative tickets if you have been negligent in your care of the tickets sent.
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CANCELLATIONS, CHANGES AND REFUNDS |
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- In the event of the cancellation of a concert or event by the organiser/ promoter PuraTickets will only refund the face value of the ticket. We will do all that we can to contact you by email, phone or in writing using your account details. However, please note that it is your responsibility to ensure that the concert or event is going ahead at the scheduled date, time and venue, and we cannot guarantee to contact you regarding any changes.
- If you need to contact us, please call on 0845 094 4415, or use the email facility on the Contact Us page. If you are asked by us to return tickets we advise that you use secure mail. On receipt, we will refund the face value of the tickets using the same method as used to purchase them.
- If a concert or event is moved from its advertised venue or date, tickets already purchased may remain valid should you wish to attend the revised event. If not, then once the promoter has instructed us to do so, we will refund the face value of the tickets. We will contact you using your account details to advise you of the procedure for using your existing tickets, or obtaining a refund.
- Refund requests will usually be accepted until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. If the change is at short notice (within 1 week of the event), we will notify you of your options and offer a refund if they are not acceptable.
- Should the headline artist not appear, or if the line up or content is substantially changed, then once the promoter has instructed us to do so, we will refund the face value of the tickets. If we do not fulfil an order for any of the reasons below, you will be entitled to a full refund, including booking fees charged:
- We do not receive the tickets for your order from the event organiser, and cannot arrange for you to collect at the venue
- We despatch your order to the wrong address and cannot arrange for you to collect alternative tickets at the venue
- We do not despatch your order and cannot arrange for you to collect tickets at the venue
- We send you the wrong tickets for the wrong event
- Any similar occasion where we have been at fault
- You should always check your purchase on receipt to ensure that you have the right tickets, and contact us immediately if any error has been made.
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RIGHT TO ADMISSION |
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- The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their discretion, and may on occasion carry out security searches. We would advise you that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age where an age limit has been advertised, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. UNDER 14's MUST ALWAYS BE ACCOMPANIED BY AN ADULT.
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COMPANY INFORMATION |
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Postal Address: PuraTickets.com, PO Box 40, Arundel, West Sussex, BN18 0UQ
PuraShop Telephone: 0845 094 4414
PuraTickets Telephone: 0845 094 4415
PuraTickets.com is a trading name of Music Three Ltd (also trading as Fierce! Distribution)
Company Number: 4093381
VAT Registration Number: GB 760 5879 00
Registered Office: Limehouse, Mere Way, Ruddington Fields, Nottingham, NG11 6JW
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